Portfolio
Ember Rose
A Digital Home for Every Resident. Mobile-first portal giving tenants 24/7 self-service access to their property, maintenance, documents, and community.
Overview
The Resident Portal
Ember Rose is a real product with specific features — not a vague concept. It is a mobile-first resident portal that bridges institutional landlords and individual residents, giving tenants 24/7 self-service access to everything about their home.
From maintenance requests and document access to community events and direct messaging with property managers, Ember Rose turns a tenancy into a supported living experience. Purpose-built for affordable housing, where clear communication and accessible self-service are essentials, not extras.
Core Features
What Residents Get
Maintenance Requests
Report issues with category selection, priority level, photo uploads, and real-time status tracking. From submission to resolution, every request is visible and accountable.
Document Access
Tenancy agreements, gas safety certificates, EPCs, inventories, and move-in guides — all categorised and accessible 24/7. No more chasing paperwork.
Direct Messaging
Real-time chat with property managers, including file attachments and read receipts. Structured communication replaces scattered emails and missed calls.
Community Hub
Local events, nearby services, support contacts, and a 24/7 emergency line. Residents stay connected to their community and to help when they need it.
Digital Property Manual
Electrical, plumbing, heating, and safety information for the property. Emergency contacts, appliance guides, and meter locations in one place.
Property Inventory
Detailed record of appliances, furniture, and fixtures with condition ratings. Transparent at move-in, referenced at move-out, reducing deposit disputes.
Community
More Than a Portal
Events
- •Coffee mornings
- •DIY workshops
- •Yoga and fitness sessions
- •Community meet-ups
Local Services
- •Healthcare facilities with distance
- •Shopping and supermarkets
- •Libraries and community centres
- •Public transport links
Support
- •Dedicated housing officers
- •Community support workers
- •24/7 emergency line
- •Tenancy sustainment advice
Social Impact
Tenancy Sustainment
Ember Rose measures social impact through tenancy sustainment rates and the HACT Social Value Bank methodology. By providing residents with accessible self-service, proactive communication, and community connections, the platform drives sustainment rates above sector averages.
70%
RSH Target (sustainment)
65%
Sector Average
80%
Best-in-Class Target
HACT
Social Value Methodology
Ecosystem
Connected Products
Ember Rose does not operate in isolation. Lease data flows from AHFL, property operations are managed through Muebox, incidents are escalated via Sendak, and residential tenancy records come from NABO. The resident sees one coherent experience; behind it, the full Septimius ecosystem is working.
AHFL
Lease and property data
Muebox
Property operations
Sendak
Incident management
NABO
Residential tenancy
Get Started with Ember Rose
See how a purpose-built resident portal transforms the tenant experience in affordable housing.